Refund Policy

Last Updated: 15 November 2025

This Refund Policy explains when (and if) payments for purchases made through SlaysShop can be refunded. By completing any purchase with us, you agree to this Policy in addition to our Terms of Service.

1. Scope of the Policy

This policy applies to all products and services provided by SlaysShop, including but not limited to:

• Software and tools that interact with third-party games and platforms;
• Digital licenses, activation keys, and login credentials;
• Setup, configuration, and optimization services;
• Installation or remote support services.

All of these items are treated as digital goods and services.

2. General Rule – All Sales Are Final

Unless we clearly state otherwise before you complete your purchase:

All sales are final. SlaysShop does not provide refunds.

This includes (but is not limited to) the following situations:

• Your account is banned, suspended, shadow banned, or restricted by the game publisher or platform;
• The product becomes detected or unusable due to updates from game publishers or platforms;
• You change your mind after purchase;
• You no longer need or want the product later on;
• Your device, system, or network cannot run the product due to your own settings, hardware limits, or failure to follow the provided instructions.

You are responsible for reading and understanding the terms and risks before purchasing.

3. Bans, Detection, and Third-Party Actions

SlaysShop does not control:

• Game publishers or developers;
• Platform providers;
• Anti-cheat systems;
• Their policies or how they are enforced.

Therefore, no refunds are provided in cases such as:

• Account bans, suspensions, shadow bans, resets, or restrictions;
• Loss of in-game progress, items, cosmetics, or in-game currencies;
• Any penalties or actions taken by third parties against you or your accounts.

Your use of our products is entirely at your own risk.

4. Technical Issues and Access Problems

We aim to provide products that work as described with clear setup instructions, but you acknowledge that:

• Temporary downtime;
• Server or connection issues;
• Maintenance or updates (by us or third parties);
• Changes to games, platforms, or anti-cheat systems;

are not valid reasons for a refund.

If you encounter a technical issue, you agree to:

• Contact us and provide the necessary information (proof of purchase, screenshots, error messages, or logs where possible);
• Give us a reasonable opportunity to try to fix the issue, update the product, or offer alternatives where possible.

Providing support, updates, or fixes is at the sole discretion of SlaysShop and does not create any obligation to issue a refund.

5. Chargebacks via Banks or Payment Providers

Initiating a chargeback in an unlawful or bad-faith manner — such as falsely claiming fraud or non-delivery when the product was delivered as described — may result in:

• Immediate suspension or removal of access to SlaysShop products and services;
• A permanent ban from making any future purchases;
• Collection or recovery efforts for the disputed amounts and any related fees.

If you believe there is a genuine billing or delivery issue, you agree to contact us first so we can review the matter and attempt to resolve it directly.

6. Billing Errors and Exceptional Cases

Although our general rule is not to provide refunds in normal usage, SlaysShop may, at its sole discretion, review exceptional cases such as:

• Clearly being charged multiple times for the same order;
• An obvious error in payment processing or billing.

If we determine there has been a genuine billing error, we may correct it, which could include a full or partial refund, or issuing store credit. Such cases are handled on a case-by-case basis with no general obligation to provide refunds.

7. Changes to the Refund Policy

SlaysShop may update or modify this Policy at any time. When we make significant changes, we will publish the updated version and adjust the “Last Updated” date.

Your continued use of our products or services after any update is published will be considered acceptance of the Refund Policy in its updated form.